Delivery

Delivery

How is the order delivered?
All orders are delivered electronically. There is no physical delivery unless specified.
**All product packages shown in web store are for illustration only.

How long does it take to deliver the order?
If payment is completed at ordering, delivery usually takes 1-2 days depending on individual products. In certain case there may have additional 1-2 days delay. Sometimes due to public holidays of the suppliers' country causing a delay in order processing.

How the license is being delivered?
Delivery is in the form of email. Email containing the software license or login account information or coupon code to redeem the license will be sent to the email account holder submitted at ordering.

What kind of license will be delivered?
Depending on individual product, the license will be delivered in different forms.

1. Serial Number:
certain products including Red Giant, RevisionFX, BorisFX, etc., serial numbers of the relavant products will be emailed to the buyer as delivery. User can download the relevant software and during installation, they will be prompted to enter the serial number. Once installed, the user can use the software. This is only needed to be done once.

2. License Redeem Code:
certain products such as Zbrush, the delivery is in the form of a CD code. When customer click the CD code, they will be directed to supplier website to reigster an account. Once completed, they will be able to see the serial number of the software and download link. Once the software is installed, the license will be activated and in the user account portal they will be able to see which workstation the license is activated on. User can choose to deactivate the license or activate offline for certain products. For full details customer need to check the relevant supplier website.

3. Account Login:
Certain software license, such as Cinema 4D, Redshift, V-Ray, Renderman, Realflow, etc. will be allocated to the customer login account after order is processed. Customer will be informed by email when the order is processed and license being allocated. User just need to login in the relevant supplier website, using the credentials that they submitted at order or the login name they received in the email, they will be able to see their license entitlement after login. They can then redeem the license at installation or when they activate and start the license server.

4. License Request File:
For certain products such as Video Copilot, user will be sent a download link to download the software. After installation and loading the plugin, user need to provide a license request file or HW ID and send to sales@altec.com.hk, we will then generate the license file for you to install. Please provide the order number and your company name in the email in order for us to locate your order. Usually we can generate the license to you within the same day or the next day. 

IMPORTANT:
***Please note that customer has the responsibility to save a record of their account login, password, serial number, license file or related information. Due to security and privacy reason, for some products we will not have your license information such as serial number or license file as it will be sent directly to your email only by supplier. For some software the license is held in your user account which we will not have access to. Therefore, at all times please backup your license information for future reference or support request.